Covid-19 FAQs

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Can I have a refund for classes that I missed as a result of the national lock down due to Covid-19?

All customers will have access to two credits for missed lessons due to Covid-19. The pandemic has meant that like most businesses our business insurance did not cover us for costs still incurred. In order to support our employees jobs and enable the business to reopen we will be offering credits and not refunds.

How will you ensure your venues are Covid secure?

We are keeping our classes sizes small so that we can maintain social distancing. Different pools will have different processes but we will ensure there is someone to manage and support customers at our pools. We will also ensure equipment is used in a way that prevents the spread of infection.

I'm leaving but plan to return, can I still get my credits at a later date?

Yes, we will keep credits on your record, and they will be available to be used until the end of July 2021.

How will you reintroduce children to the water who have not done any swimming since the start of lockdown?

If there is one thing our teachers are brilliant at, it is supporting and focusing on the individual. We will spend lots of time prepping lesson plans but ultimately our teachers will focus on you and your child in the classes to ensure a calm and supportive introduction back to the water. We cannot wait and we will ensure it is fun for all!

If I sign up but we go into a local lock down, what will your process be?

Due to the nature of what we are managing, we will work on a case by case basis. We believe that there will be more notice/warning in the future and we will keep on top of what is happening continuously. Our terms are short half terms so the impact should only be a few weeks which we would credit or refund depending on the circumstances.

If I have to self isolate can I have a credit or catch up on those missed classes?

As per our catch up policy we will be unable to offer credits or catch up for those classes missed due to self isolation. We are continuing to explore insurance opportunities that might protect us from this but it is unlikely to be able to support us in this way.

Can I still change my baby at the pool?

Yes all babies and children can be changed at the pool, we ask that you come to the pool ready to get in and different venues will have different guidelines depending on their set up. In some pools you may not be able to change at the start of the lesson but simply to change at the end. This will further prevent cross over of people.

How many children will be in my class?

We will continue to keep our class sizes small and they will reduce in some pools. It will depend on the pool and the space we have will determine how many children we can have in each pool.

Can I waiver my credit to support Baby Squids?

Absolutely, we know that it has been hard for many families but it has been incredibly hard for small businesses like ours and the small businesses we in turn support. There are no insurance policies to cover us for the costs we lost due to Coronavirus, we are committed to come back to what we love, but if you would like to waive your credits you are very welcome to.

Can spectators continue to come to class?

Unfortunately not. At the moment we can only have one parent per child. We hope that as social distancing eases this will be something we can reintroduce quickly and we will make changes as and when we feel it is safe to do so.

My preschool would have graduated in July, can we continue to make up missed classes?

Yes, we will try to hold special catch up classes for those preschoolers affected. We will be in touch with you all depending on your pool and circumstances.

My child has a temperature, how long can we not attend classes?

We follow the NHS and government regulations on this point!

If you have any of the main symptoms of coronavirus:
1. Get a test to check if you have coronavirus as soon as possible.
2. Stay at home and do not have visitors until you get your test result – only leave your home to have a test.
3. Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.

This would clearly mean not attending any classes during this time until you have a test result.

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